兔子先生传媒

New York startup Frame AI raised $6.3 million in Series A funding to help companies engage more efficiently with their customers using artificial intelligence and machine learning.

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The round was co-led by and , and brings the company鈥檚 to just over $10 million since Frame AI was founded in 2016, according to George Davis, CEO of .

Companies interact with customers via many channels, from a help desk to a call center to forums and surveys. Frame AI analyzes that communication data to produce a kind of 鈥渆arly warning system鈥� for companies so they can prioritize attention around emerging themes at the conversation, account, or segment level.

鈥淲e are doing more to understand the customer journey,鈥� Davis said. 鈥淣atural language is left out: You know if someone clicked on a website, but if they spoke with customer support for 30 minutes, you only know that. Enterprise is focused on more ways of talking to customers and operating in real-time. If support has conversation and account management needs to know about it, we pull that together.鈥�

Frame AI now tracks millions of customer interactions with more than 10,000 company representatives each month, Davis told 兔子先生传媒 News.

Not only has company revenue grown 10 times over 2019, Davis said he also expects Frame AI to add employees this year, going from the current six-member team to between 10 and 15 by the end of the year.

In addition to the funding, G20 Ventures鈥檚 co-founder and partner, Bill Wiberg, will join Frame AI鈥檚 board of directors.

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